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.workload-chip-flag{background:var(--solid-ink-a25);color:var(--solid-ink)}.workload-chip-unassigned .workload-chip-name{color:var(--muted);font-style:italic}.workload-chip-unassigned.is-active .workload-chip-name{color:var(--solid-ink-a90);font-style:normal}@media (max-width:720px){.inbox-workload-strip{gap:5px;padding:7px 12px}.workload-chip{height:24px;padding:0 8px;font-size:11px}.workload-chip-name{max-width:10ch}}.inbox-sort-hint{color:var(--muted-2);letter-spacing:.01em;font-size:11.5px;font-weight:500}.lane-tabs{display:inline-flex;border:1px solid var(--line);border-radius:var(--radius-pill);background:var(--paper);align-items: center;gap:4px;margin-top:10px;padding:4px}.lane-tab{display:inline-flex;border-radius:var(--radius-pill);color:var(--muted);letter-spacing:.01em;transition:background .16s var(--ease),color .16s var(--ease);background:0 0;border:0;align-items: center;gap:7px;height:30px;padding:0 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var(--line);background:var(--brand-soft);color:var(--brand-ink);flex-wrap:wrap;justify-content:space-between;align-items: center;gap:8px 12px;padding:10px 14px}.bulk-bar-actions{flex-wrap:wrap}.bulk-bar-label{display:inline-flex;white-space:nowrap;align-items: center;gap:8px;font-size:12.5px;font-weight:600}.bulk-bar-actions{display:inline-flex;align-items: center;gap:6px}.bulk-bar button{display:inline-flex;border:1px solid var(--brand-a18);border-radius:var(--radius-pill);background:var(--surface);color:var(--brand-ink);align-items: center;gap:6px;height:28px;padding:0 11px;font-size:12px;font-weight:600}.bulk-bar button:hover{border-color:var(--brand)}.bulk-bar button.ghost{background:0 0;border-color:#0000}.inbox-panel-footer{display:flex;border-top:1px solid var(--line);justify-content:space-between;align-items: center;gap:10px;min-width:0;padding:8px 14px}.inbox-panel-footer-count{color:var(--muted);white-space:nowrap;min-width:0;font-size:11px}.inbox-panel-footer-sort{color:var(--muted-2)}.inbox-panel-footer-sort:before{content:"·";margin:0 4px}.inbox-panel-footer-actions{display:flex;align-items: center;gap:8px;min-width:0}.ticket-list{display:flex;overflow-y:auto;overflow-anchor:auto;overscroll-behavior:contain;flex-direction:column;flex:1;min-height:0}.ticket-list-sentinel{overflow-anchor:none}.ticket-list-empty{display:grid;color:var(--muted);text-align:center;place-items: center;gap:10px;padding:56px 24px}.ticket-list-empty strong{color:var(--ink);font-family:var(--font-display);font-size:19px;font-style:italic;font-weight:400}.presence-row-hint{display:inline-flex;color:var(--muted);align-items: center;gap:4px}.presence-row-banner{display:flex;background:var(--warn-soft);color:var(--warn);border-radius:6px;flex-wrap:wrap;align-items: center;gap:6px;width:100%;min-height:22px;padding:4px 6px}.presence-row-banner-copy{letter-spacing:-.01em;white-space:normal;flex:8rem;min-width:0;font-size:11px;font-weight:650;line-height:1.3}.occupancy-banner{display:flex;border-bottom:1px solid var(--warn);background:var(--warn-soft);color:var(--ink);flex-wrap:wrap;flex-shrink:0;align-items:baseline;gap:6px 8px;padding:8px 12px;font-size:12.5px;line-height:1.35}@supports (color: color-mix(in lab, red, red)){.occupancy-banner{border-bottom:1px solid color-mix(in srgb,var(--warn)18%,var(--line))}}.occupancy-banner strong{color:var(--warn);font-weight:650}.occupancy-banner span{color:var(--ink-2)}.presence-avatar-stack{display:inline-flex;flex-direction:row-reverse;align-items: center}.presence-avatar-stack .presence-avatar{margin-left:-6px}.presence-avatar-stack .presence-avatar:last-child{margin-left:0}.presence-avatar{display:inline-flex;border:1.5px solid var(--paper);background:var(--brand);color:var(--ink);letter-spacing:.02em;border-radius:999px;justify-content:center;align-items: center;width:20px;height:20px;font-size:9px;font-weight:750;line-height:1}@supports (color: color-mix(in lab, red, red)){.presence-avatar{background:color-mix(in srgb,var(--brand)18%,var(--surface))}}.presence-avatar-stack.is-outside .presence-avatar,.presence-avatar.is-outside{background:var(--warn)}@supports (color: color-mix(in lab, red, red)){:is(.presence-avatar-stack.is-outside .presence-avatar,.presence-avatar.is-outside){background:color-mix(in srgb,var(--warn)16%,var(--surface))}}.presence-avatar.is-self{background:var(--brand);box-shadow:0 0 0 1px var(--brand)}@supports (color: color-mix(in lab, red, red)){.presence-avatar.is-self{background:color-mix(in srgb,var(--brand)32%,var(--surface))}}.presence-avatar.is-more{background:var(--surface);color:var(--muted);font-size:9px;font-weight:700}.presence-strip{display:flex;border:1px solid var(--line);border-radius:var(--radius-sm);background:var(--surface);flex-wrap:wrap;align-items: flex-start;gap:12px 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srgb,var(--brand)12%,transparent)}}.presence-source-pill.is-outside{color:var(--warn);background:var(--warn)}@supports (color: color-mix(in lab, red, red)){.presence-source-pill.is-outside{background:color-mix(in srgb,var(--warn)12%,transparent)}}.presence-strip-names,.presence-sender-name{color:var(--ink);font-weight:600}.presence-sender-email{color:var(--muted);font-size:12px;font-weight:500}.presence-outside-sender{border-left:1px solid var(--line);padding-left:16px}@media (max-width:720px){.presence-outside-sender{border-left:0;border-top:1px solid var(--line);width:100%;padding-top:8px;padding-left:0}}.row-check{display:grid;border:1.5px solid var(--line-strong);background:var(--surface);color:#0000;transition:background .14s var(--ease),border-color .14s var(--ease),color .14s var(--ease);border-radius:5px;place-items: center;width:18px;height:18px;margin-top:0}.row-check:hover{border-color:var(--ink-2)}.row-check.is-checked{background:var(--brand);border-color:var(--brand);color:var(--paper)}.ticket-time{color:var(--muted);font-variant-numeric:tabular-nums;flex:none;font-size:11px}.ticket-subject{color:var(--ink-2);overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:13.5px}.ticket-preview{color:var(--muted);overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:12.5px;line-height:1.4}.ticket-meta{display:flex;color:var(--muted);align-items: center;gap:8px;font-size:12px}.ticket-meta .dot{background:var(--muted-2);border-radius:50%;width:3px;height:3px}.ticket-meta .meta-tag{display:inline-flex;color:var(--ink-2);align-items: center;gap:4px;font-weight:500}.ticket-meta .meta-attach{display:inline-flex;align-items: center;gap:3px}.ticket-status{display:flex;flex-direction:column;align-items: 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flex-end;padding:0}.palette{animation:sheetUp .24s var(--ease);border-radius:20px 20px 0 0;max-width:100%;max-height:min(92dvh,92vh)}.palette-input input{font-size:16px}.palette-foot{padding-bottom:calc(10px + env(safe-area-inset-bottom));flex-wrap:wrap;justify-content:center;gap:8px}.drawer-backdrop{justify-content:center;align-items: flex-end}.drawer{animation:sheetUp .24s var(--ease);border-left:0;border-radius:20px 20px 0 0;width:100%;max-width:100%;height:auto;max-height:min(92dvh,92vh);top:auto}.drawer-head{padding:20px 20px 16px}.drawer-body{padding:18px 20px calc(24px + env(safe-area-inset-bottom));-webkit-overflow-scrolling:touch}.shortcut-row{flex-wrap:wrap;row-gap:8px}.shortcut-keys{margin-left:auto}}.order-panel{display:flex;background:0 0;border:0;border-radius:0;flex-direction:column;gap:10px;padding:0}.order-panel-head{display:flex;justify-content:space-between;align-items: 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4px;font-size:10.5px;font-weight:700}.order-toggle-btn.is-active .order-toggle-count{background:var(--wash-overlay-20)}.order-feature{display:flex;border:1px solid var(--brand-soft-2);border-radius:var(--radius-sm);background:var(--paper);box-shadow:none;animation:orderFeatureIn .2s var(--ease);flex-direction:column;gap:10px;padding:16px 18px}@keyframes orderFeatureIn{0%{opacity:0;transform:translateY(-3px)}to{opacity:1;transform:translateY(0)}}.order-feature-top{display:flex;justify-content:space-between;align-items:baseline;gap:12px}.order-feature-id{display:inline-flex;align-items: center;gap:10px;min-width:0}.order-name{letter-spacing:-.01em;color:var(--ink);font-variant-numeric:tabular-nums;font-size:16px;font-weight:600}.order-here-tag{display:inline-flex;border-radius:var(--radius-pill);background:var(--brand-soft);color:var(--brand-ink);letter-spacing:.06em;text-transform:uppercase;white-space:nowrap;align-items: center;height:19px;padding:0 8px;font-size:10px;font-weight:700}.order-total{font-family:var(--font-display);letter-spacing:-.01em;color:var(--brand-ink);font-variant-numeric:tabular-nums;flex:none;font-size:23px;font-weight:400;line-height:1}.order-feature-meta{display:flex;color:var(--muted);flex-wrap:wrap;align-items: center;gap:9px;font-size:12.5px}.order-meta-dot{background:var(--muted-2);border-radius:50%;width:3px;height:3px}.order-feature-meta .order-badges{margin-left:2px}.order-items{color:var(--ink-2);overflow:hidden;text-overflow:ellipsis;white-space:nowrap;margin:0;font-size:12.5px;line-height:1.4}.order-shipment{display:flex;border:1px solid var(--brand-soft-2);border-radius:var(--radius-sm);background:var(--surface);align-items: center;gap:10px;margin-top:2px;padding:10px 12px}@supports (color: color-mix(in lab, red, red)){.order-shipment{border:1px solid color-mix(in srgb,var(--brand-soft-2)70%,transparent)}}.order-shipment.tone-good{border-color:var(--good);background:var(--good-soft)}@supports (color: color-mix(in lab, red, red)){.order-shipment.tone-good{border-color:color-mix(in srgb,var(--good)18%,var(--brand-soft-2))}}.order-shipment.tone-brand{border-color:var(--brand);background:var(--brand-soft)}@supports (color: color-mix(in lab, red, red)){.order-shipment.tone-brand{border-color:color-mix(in srgb,var(--brand)16%,var(--brand-soft-2))}}.order-shipment.tone-warn{border-color:var(--warn);background:var(--warn-soft)}@supports (color: color-mix(in lab, red, red)){.order-shipment.tone-warn{border-color:color-mix(in srgb,var(--warn)18%,var(--brand-soft-2))}}.order-shipment.tone-bad{border-color:var(--bad);background:var(--bad-soft)}@supports (color: color-mix(in lab, red, red)){.order-shipment.tone-bad{border-color:color-mix(in srgb,var(--bad)18%,var(--brand-soft-2))}}.order-shipment-icon{display:inline-flex;background:var(--surface);color:var(--brand);box-shadow:none;border-radius:50%;flex:none;justify-content:center;align-items: 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srgb,var(--brand-soft-2)80%,transparent)}}.order-tags{display:flex;border-top:1px solid #1a181412;flex-direction:column;gap:7px;margin-top:12px;padding-top:12px}.order-tags-label{display:inline-flex;letter-spacing:.04em;text-transform:uppercase;color:var(--muted);align-items: center;gap:5px;font-size:10.5px;font-weight:600}.order-tags-list,.order-tags-suggested{display:flex;flex-wrap:wrap;align-items: center;gap:6px}.order-tags-sub{color:var(--muted);font-size:11px;font-weight:600}.order-tag{display:inline-flex;border-radius:var(--radius-pill);border:1px solid var(--brand-soft-2);background:var(--surface);color:var(--brand-ink);align-items: center;gap:4px;padding:3px 9px;font-size:11.5px;font-weight:600}.order-tag-remove{display:inline-flex;color:var(--muted);cursor:pointer;background:0 0;border:0;justify-content:center;align-items: center;padding:0;line-height:0}.order-tag-remove:hover:not(:disabled){color:var(--bad)}.order-tag-remove:disabled{cursor:default;opacity:.5}.order-tag.is-suggested{background:var(--brand-soft);cursor:pointer;transition:border-color .16s var(--ease),background .16s var(--ease);border-style:dashed}.order-tag.is-suggested:hover:not(:disabled){border-color:var(--brand);border-style:solid}.order-tag.is-suggested:disabled{cursor:default;opacity:.6}.order-tags-empty{color:var(--muted);font-size:12px}.order-tags-add{display:flex;gap:6px;margin-top:1px}.order-tags-add input{border-radius:var(--radius-lg);background:var(--surface);font-family:var(--font-ui);color:var(--ink);outline:0;border:1px solid #1a18141f;flex:auto;min-width:0;padding:5px 10px;font-size:12.5px}.order-tags-add input:focus{border-color:var(--brand);box-shadow:0 0 0 3px var(--brand-a10)}.order-tags-add button{border-radius:var(--radius-sm);border:1px solid var(--brand-soft-2);background:var(--surface);color:var(--brand-ink);cursor:pointer;flex:none;padding:5px 13px;font-size:12px;font-weight:600}.order-tags-add button:hover:not(:disabled){border-color:var(--brand);background:var(--brand-soft)}.order-tags-add button:disabled{cursor:default;opacity:.5}.order-tags-msg{color:var(--muted);margin:1px 0 0;font-size:11.5px;line-height:1.45}.order-feature-actions{display:flex;flex-wrap:wrap;justify-content:flex-end;gap:8px}.order-action-btn{display:inline-flex;border-radius:var(--radius-pill);border:1px solid var(--brand-soft-2);background:var(--surface);color:var(--brand-ink);text-decoration:none;white-space:nowrap;transition:border-color .16s var(--ease),background .16s var(--ease),color .16s var(--ease);align-items: center;gap:6px;padding:7px 13px;font-size:12px;font-weight:600}.order-action-btn:hover{border-color:var(--brand);background:var(--brand-soft);box-shadow:none}.order-action-btn.is-primary{border-color:var(--brand-solid);background:var(--brand-solid);color:var(--solid-ink)}.order-action-btn.is-primary:hover{border-color:var(--brand-solid-hover);background:var(--brand-solid-hover);box-shadow:none}.order-action-btn>svg{opacity:.85;flex:none}.order-badges{display:inline-flex;flex-wrap:wrap;align-items: center;gap:6px}.order-badges.is-compact{flex-wrap:nowrap}.order-badge{display:inline-flex;border-radius:var(--radius-pill);letter-spacing:.03em;white-space:nowrap;align-items: center;height:20px;padding:0 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#00000014}.reply-chart-tip.is-right{right:0}.reply-chart-tip.is-left{left:26px}.reply-chart-tip strong{color:var(--ink);font-variant-numeric:tabular-nums;font-size:15px;font-weight:600;line-height:1.1}.reply-chart-tip-date{color:var(--muted);font-size:10.5px}.reply-chart-tip-row{display:flex;color:var(--ink-2);font-variant-numeric:tabular-nums;align-items: 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0;font-size:11.5px;line-height:1.45}.statistics-assist-pill.is-platform{background:var(--ink);color:var(--paper)}.statistics-assist-pill.is-helpscout{background:var(--surface-3);color:var(--ink-2)}.reply-chart-axis{display:flex;color:var(--muted);justify-content:space-between;margin-top:6px;padding-left:26px;font-size:10px}.quality-sort-button{display:inline-flex;color:inherit;font:inherit;letter-spacing:inherit;text-transform:inherit;cursor:pointer;background:0 0;border:0;align-items: center;gap:3px;padding:0}.quality-sort-button svg{opacity:0;transition:opacity .15s}.quality-sort-button:hover{color:var(--ink-2)}.quality-sort-button:hover svg{opacity:.5}.quality-sort-button.is-active{color:var(--ink)}.quality-sort-button.is-active 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